Frequently Asked Questions

 It's probably the question we're asked most often, and it's a fair one.

The honest answer is that there isn't a single price because no two backyards or families are the same.

Building a custom pool is a lot like building a custom home. The size of the project, the site conditions, the materials you choose, and the features you want all influence the final investment.

For example, a simple pool in a flat backyard with easy access will cost considerably less than a project built on a sloped property that includes retaining walls, an outdoor kitchen, lighting, fire features, and complete landscaping.

The good news is that you don't need to have an unlimited budget to create an incredible backyard.

At Hampton Pools & Landscape, every project begins with a conversation. We take the time to understand how you want to use your outdoor space, what your priorities are, and what investment feels comfortable for your family. From there, we design a solution that makes the most of your property and your budget.

If you're looking for a rough starting point, many custom pool projects in the Kelowna and Okanagan area begin around $100,000 to $150,000+, while larger outdoor living environments that include landscaping, outdoor kitchens, fire features, and other premium features can represent a significantly higher investment.

Rather than focusing on the cost of the pool alone, we encourage homeowners to think about the value of creating an outdoor living space they'll enjoy for years to come. In many cases, families tell us they spend more time together at home than ever before once the project is complete.

The best way to understand what a pool might cost on your property is to meet with our experienced designer who can evaluate your site, discuss your goals, and develop a concept tailored specifically to you.

Every backyard is different. Every family is different. Your pool should be too.

 The cost of building a swimming pool depends on much more than the pool itself. The size and shape of the pool, excavation requirements, soil conditions, property access, slopes, drainage and retaining walls can all affect the final price.

Costs also vary depending on the materials and features you choose, such as pool decking, tile, lighting, waterfalls, hot tubs, outdoor kitchens, fire features, landscaping, outbuildings, irrigation and more.

Permits, fencing and local safety requirements must also be considered. A thoughtful design helps bring all these elements together, prevents costly changes during construction and ensures the finished space works well for your property and lifestyle.

At Hampton Pools & Landscape, we begin by understanding your goals, backyard and budget. We then create a clear plan that balances design, function and long-term value.

 A custom pool can be a worthwhile investment when it is designed around your property, lifestyle and long-term plans. It can create a private place for relaxing, entertaining, exercising and spending time with family while making your backyard more functional and enjoyable.

A well-designed pool may also increase the appeal of your home, although the financial return will depend on the property, location and local market. The greatest value often comes from how much you use and enjoy the space.

At Hampton Pools & Landscape, we design pools and outdoor living spaces that balance beauty, function, maintenance and budget so the investment continues to add value for years to come. We create a true return on investment ranging from minimum $1 for every one spent to multiples.  Our projects are routinely marketed as the primary selling point of a house when customers sell. 

 Some pool costs are easy to overlook during the early planning stage. These may include permits, geo-technical, excavation,  fencing, electrical and gas connections, drainage, landscaping, pool decking, retaining walls and repairs to areas affected by construction.

Unexpected site conditions, such as rock, unstable soil, limited equipment access or underground utilities, can also increase the cost. Ongoing expenses such as heating, water, chemicals, maintenance, insurance and winterization should be considered as well.

A detailed site assessment and clear design plan can identify many of these costs before construction begins. At Hampton Pools & Landscape, we look at the entire property and explain what is included so you can plan your budget with fewer surprises?

 Yes. Many homeowners finance a swimming pool through a bank, credit union, home equity loan, line of credit or home improvement lender. The best option will depend on your budget, available equity, interest rate and repayment terms.

Before choosing financing, it is important to understand the full project cost, including the pool, permits, decking, landscaping and other site requirements. Hampton Pools & Landscape can help you define the scope of your project so you have a clearer budget when discussing financing with your lender.

 A well-designed swimming pool can increase the appeal and potential value of a home, especially in a warm climate like the Okanagan. The actual return depends on the neighborhood, property, quality of construction and how well the pool fits the overall backyard.

A pool often provides its greatest value through lifestyle, creating a private space for relaxing, entertaining, exercising and spending time with family. Thoughtful design, professional construction and proper maintenance can help protect that investment over time. 

A Hampton designed and installed pool has a track record of providing a true ROI to our clients.  It routinely becomes the primary selling feature when customers decide to move. 

 Annual pool maintenance costs depend on the size of the pool, the type of equipment, how often it is used and whether it includes a spa. Typical expenses include electricity, heating, water, cleaning, chemicals, seasonal opening and closing, and occasional equipment repairs.

Saltwater pools still require regular water testing and chemical balancing, and the salt cell will eventually need to be replaced. Water costs may increase due to evaporation, splashing, backwashing and seasonal refilling.

Accessories such as automatic covers, robotic cleaners, lighting and water features can add to operating, maintenance and replacement costs. An attached spa will also increase heating, electricity, water-treatment and cleaning expenses.

Choosing efficient equipment and maintaining the pool regularly can help control costs and prevent more expensive repairs over time.

 Yes, Concrete pools are far superior to fiberglass pools over time.  Fiberglass structures are inherently unstable and can have long-term issues that are very difficult and costly to repair.  From settling or bulging pool walls to gel coat cracking, fiberglass pools are not ideal even though they can be installed quickly.  The speed of installation is not worth the long-term risk. 

Concrete pools are more expensive than in the short term but pay off over time.  They also provide far greater flexibility in size, shape, depth and design features.  Structurally they are the most sound pool product you can install. 

 Landscaping costs vary depending on the size of the property, site conditions and the features you choose. Your budget may need to include pool decking, grading, drainage, retaining walls, fencing, irrigation, lighting, plants, privacy screening and repairs to areas affected during construction.

Simple landscaping may require a modest budget, while a complete outdoor living design with premium materials, mature plants and custom features can represent a significant portion of the overall project cost.

Planning the pool and landscaping together helps create a more cohesive space and provides a clearer understanding of the total investment before construction begins.

 Yes. A beautiful backyard starts with thoughtful design, not an unlimited budget. By identifying your priorities, choosing materials carefully and focusing on the features you will use most, you can create a functional and inviting outdoor space within a realistic investment range.

A complete backyard can also be planned in phases, allowing you to add landscaping, lighting, outdoor kitchens or other features over time. Hampton Pools & Landscape designs each project around the property, lifestyle and budget so every element contributes to the finished space.

 Start planning as early as possible, ideally six to twelve months before you hope to begin construction. This allows time for design, budgeting, permits, material selections and scheduling.

Creating a vision board is a helpful first step. Collect photos of pools, landscaping, colours, materials and outdoor features you like. You do not need to know exactly what you want. The images help your designer understand your style, priorities and how you imagine using the space.

Also consider your budget, who will use the pool, and whether you want features such as a spa, outdoor kitchen, fire feature or covered seating area. Hampton Pools & Landscape can use these ideas to create a design that suits your property, lifestyle and investment range.

 The right pool size depends on your property, budget and how you plan to use it. Consider how many people will use the pool, whether it is mainly for swimming, entertaining, exercising or relaxing, and which features you want to include.

Your available yard space, property setbacks, landscaping, patios and other outdoor living areas will also influence the size. A larger pool is not always the best choice. The goal is to create a pool that feels balanced with the home and leaves enough space for comfortable movement, seating and landscaping.

Hampton Pools & Landscape can assess your property and help determine the pool size and shape that best suit your lifestyle and backyard.

 Yes. Small backyards can often accommodate a thoughtfully designed pool, including compact pools, plunge pools and narrow lap pools.

The best design will depend on property setbacks, access, drainage, equipment placement and how much space you want to keep for seating, landscaping or other outdoor features. A custom pool can be shaped and positioned to use the available space efficiently without overwhelming the yard.

Hampton Pools & Landscape can assess your property and design a pool that feels balanced, functional and connected to the rest of your outdoor living space.

 Yes. A pool can often be built on a sloped property with careful design, engineering and site preparation. Features such as retaining walls, terraced landscaping, raised pool walls or infinity edges can help the pool work naturally with the slope.

The final design will depend on soil conditions, drainage, equipment access, elevation changes and local building requirements. Sloped properties may cost more to develop, but they can also create dramatic views and unique outdoor living spaces.

Hampton Pools & Landscape can assess the property and design a pool that is safe, functional and suited to the natural grade of the land.

 The best pool shape depends on your home’s architecture, available yard space and how you plan to use the pool. Rectangular pools often suit modern homes and work well for swimming, while curved or freeform pools can feel more natural in landscaped settings.

Property lines, setbacks, slopes, patios, views and outdoor living features will also influence the design. The goal is to choose a shape that feels connected to the home and leaves enough room for seating, landscaping and comfortable movement around the pool.

Hampton Pools & Landscape can design a custom pool shape that fits your property, lifestyle and overall backyard vision.

 The amount of space needed around a pool depends on the pool’s size, local setback requirements and how you plan to use the surrounding area.

You will need enough room for safe and comfortable movement, pool access, seating, landscaping, equipment and any required fencing. Additional space may be needed for loungers, dining areas, an outdoor kitchen, a spa or other backyard features. Simply put you need more space than you think. 

Hampton Pools & Landscape considers the entire property when positioning a pool, helping create a layout that feels balanced and leaves enough room for the rest of your outdoor living space.

 A resort-style backyard combines comfort, privacy and thoughtful design. Popular features include a custom pool or spa, comfortable seating, shade structures, landscape lighting, water or fire features, outdoor kitchens and lush landscaping.

Details such as quality decking, privacy screening, integrated sound and clearly defined areas for dining, relaxing and entertaining can make the space feel more complete.

The most important factor is how everything works together. Hampton Pools & Landscape designs the pool, landscaping and outdoor living features as one connected space that feels relaxing, functional and tailored to your home.

 In most cases, the pool should be built before the final landscaping is installed. Pool construction requires excavation, heavy equipment and access through the yard, which can damage finished patios, lawns, gardens and irrigation systems.

The best approach is to design the pool and landscaping together, then complete the work in the proper sequence. Grading, drainage, retaining walls, decking, utilities and equipment locations should all be planned before planting and finishing the surrounding areas.

Hampton Pools & Landscape coordinates the pool, landscaping and outdoor living features as one project so the finished backyard feels cohesive and unnecessary rework can be avoided.

 Yes. These features can be incorporated into the original pool design or planned for a future phase. A hot tub, swim spa, plunge pool, sauna or outdoor shower can add relaxation, exercise, recovery and year-round use to your backyard.

Planning everything together helps determine the best locations for plumbing, electrical connections, drainage, privacy and access. It also creates a more cohesive design and can prevent costly changes later.

Hampton Pools & Landscape can help you choose the features that best suit your property, lifestyle, available space and budget.

 A well-designed outdoor living space should feel like a natural extension of your home. The pool, landscaping, patios, seating areas, lighting and other features should be planned together rather than added separately.

Consider how people will move through the space, where they will gather, which views you want to highlight and where shade, privacy and storage are needed. Using complementary materials, colours and architectural details also helps connect each area visually.

Hampton Pools & Landscape designs the entire backyard as one cohesive environment, balancing beauty, function and the way you want to live outdoors.

 Choosing the right pool builder is about much more than comparing prices. You are trusting a company with your property, your budget, and a project that should add enjoyment and value to your home for many years.

Start by looking at completed projects. Ask to see real photographs of pools and outdoor living spaces the company has actually built, especially projects similar to your property and the type of backyard you want to create. A strong portfolio should demonstrate thoughtful design, quality construction, and an ability to solve different site challenges.

Local experience is also important. Properties throughout Kelowna and the Okanagan can involve slopes, rocky soil, drainage concerns, limited equipment access, retaining walls, permits, and seasonal construction conditions. A builder who understands the region will be better prepared to identify potential issues before construction begins.

Ask who will design your project and how clearly you will be able to see the proposed design before construction starts. Some companies primarily install pools, while others provide a complete design-build service that considers the pool, landscaping, patios, retaining walls, lighting, privacy, outdoor kitchens, fire features, and entertaining areas as one connected environment.

At Hampton Pools & Landscape, we create detailed 3D fly-through designs that allow homeowners to move through the proposed outdoor space virtually before construction begins. This helps you understand how the pool, landscaping, structures, features, and gathering areas will look and function together. It also gives you the opportunity to make informed decisions and refine the design before major construction expenses are incurred.

Before hiring a builder, verify the company’s insurance, WorkSafeBC coverage, warranties, experience, certifications, and responsibilities for permits and inspections. A professional contractor should clearly explain what is covered and what support will be available after the pool is completed.

Reviews are another valuable source of information. Look beyond the star rating and read what customers say about communication, workmanship, budget management, scheduling, cleanliness, problem-solving, and follow-up service.

Every major construction project can encounter unexpected challenges. What matters is how the builder responds, communicates, and works toward a solution.

When comparing quotes, make sure you understand exactly what each proposal includes. One quote may cover excavation, electrical work, plumbing, decking, permits, landscaping, fencing, and site restoration, while another may only include the basic pool installation.

Ask which items are included, which are allowances, what could result in additional charges, and how change orders will be handled. The lowest initial quote is not always the least expensive project once missing items are added.

Pay attention to communication from the beginning. A reliable pool builder should answer questions clearly, discuss the budget honestly, explain your options without pressure, and set realistic expectations about design, construction, and scheduling.

You should also ask who will manage the entire project. Pool and outdoor living projects can involve excavation, plumbing, electrical work, concrete, gas, landscaping, irrigation, engineering, inspections, and several specialized subcontractors.

Hampton Pools & Landscape project manages the entire process, from the initial property evaluation and design through construction, subcontractor coordination, inspections, finishing work, and final completion. Homeowners are not left to schedule and manage multiple trades on their own. We coordinate the people, timing, materials, and details required to bring the complete outdoor environment together.

This single point of project management helps reduce confusion, improve communication, and ensure that the pool and surrounding landscape are built as one cohesive project rather than a collection of disconnected parts.

The best pool builder is not necessarily the company with the most polished sales presentation. Look for a company with a clear process for evaluating your property, understanding your goals, developing the design, confirming the budget, managing construction, coordinating subcontractors, and providing service after completion.

At Hampton Pools & Landscape, we believe the best projects begin with honest conversations. Our role is to understand your property, your priorities, and how you want to use your outdoor space, then create and manage a design that brings those elements together.

Ultimately, the best pool builder for your project is the one who combines local experience, thoughtful design, clear communication, detailed 3D planning, complete project management, quality construction, and a genuine understanding of what you want your backyard to become.

 Before hiring a pool contractor, ask questions that help you understand not only what the company builds, but how it designs, manages, communicates, and supports the project from beginning to end.

Start by asking how much experience the company has and whether it has completed projects similar to yours. A contractor may be experienced with straightforward pool installations but have limited experience with sloped properties, retaining walls, difficult access, integrated spas, outdoor kitchens, or complete landscape design.

Ask to see photographs and case studies from actual completed projects. Look for work that reflects the type of pool and outdoor environment you are considering. Real project examples can tell you much more than stock photography or conceptual images alone.

You should also ask who will design the project. Find out whether the contractor provides a basic pool layout or a complete design that considers the house, pool, landscaping, patios, retaining walls, views, privacy, lighting, drainage, and outdoor living features together.

Ask whether you will be able to see the proposed project before construction begins. At Hampton Pools & Landscape, we provide detailed 3D fly-through designs so homeowners can virtually move through their proposed backyard, understand how the different elements will work together, and make informed changes before construction starts.

Budget questions are equally important. Ask what is included in the quote, what is excluded, which items are allowances, and what circumstances could result in additional costs. Make sure you understand whether excavation, permits, electrical work, gas, concrete, fencing, landscaping, irrigation, site restoration, and other related work are included.

Ask how change orders are handled. Changes can happen during a construction project, but they should be explained clearly and approved before additional work is completed. You should understand how a change may affect both the budget and the schedule.

Find out who will manage the subcontractors. A pool and outdoor living project can involve excavators, electricians, plumbers, gas fitters, concrete crews, landscapers, engineers, inspectors, and other specialized trades.

Hampton Pools & Landscape project manages the entire process, from the initial property evaluation and design through subcontractor coordination, construction, inspections, finishing work, and final completion. This gives the homeowner one primary point of communication instead of having to manage multiple trades independently.

Ask how often you will receive updates and who your main contact will be. Clear communication is essential during a major construction project. You should know who to call, how questions will be answered, and how you will be kept informed about progress, scheduling, decisions, and unexpected conditions.

You should also ask about permits, inspections, and municipal requirements. Confirm who is responsible for obtaining permits, arranging inspections, and ensuring the project meets local safety and construction requirements.

Ask whether the contractor carries appropriate liability insurance and WorkSafeBC coverage. Request information about workmanship warranties, manufacturer warranties, pool equipment warranties, and what service is available after the project is completed.

It is also important to ask how the contractor handles unexpected site conditions. Rock, poor soil, drainage problems, buried utilities, limited equipment access, or unstable slopes may not become fully visible until work begins. An experienced contractor should be able to explain how these situations are assessed, communicated, and resolved.

Ask about the expected timeline, but be cautious of promises that sound unrealistically fast. Weather, inspections, material availability, design changes, and site conditions can all affect construction. A professional contractor should provide a reasonable schedule while being honest about factors that may change it.

Finally, ask what happens when the project is complete. Will there be a final walkthrough? Will you receive instructions for operating and maintaining the pool equipment? Who should you contact if you have questions after the first season?

The answers to these questions will help you understand whether a contractor has the experience, systems, communication practices, and design capabilities needed to manage your project properly.

At Hampton Pools & Landscape, we believe homeowners should understand the process before construction begins. A pool is a significant investment, and choosing the right contractor means finding a company that can combine thoughtful design, realistic budgeting, skilled construction, detailed 3D planning, and complete project management from the first evaluation through final completion. 

 In most cases, yes. Having one experienced company design and manage both the pool and landscaping creates a more cohesive result and makes the process easier for the homeowner.

A pool affects much more than the water itself. Its location influences drainage, patios, retaining walls, privacy, lighting, planting, outdoor kitchens, fire features, and how people move through the backyard. When the pool and landscape are planned separately, important details can be missed.

At Hampton Pools & Landscape, we design the entire outdoor environment together. Our 3D fly-through designs allow homeowners to see how the pool, landscaping, structures, and gathering areas will work before construction begins.

We also manage the full project, including subcontractors, scheduling, inspections, construction, landscaping, and final completion. This gives the homeowner one main point of contact rather than having to coordinate several different companies.

There are situations where landscaping may be completed later or another designer is involved. Even then, the full property should be planned in advance so drainage, elevations, utilities, access, and future features are considered from the beginning.

The strongest outdoor spaces feel intentional. The pool and landscaping should work together as one complete environment, not look like separate projects added over time.

 Comparing pool quotes can be difficult because two proposals may look similar while including very different levels of work, materials, and project management.

Start by making sure each quote covers the same scope. Check whether it includes excavation, permits, electrical work, plumbing, gas, concrete, fencing, landscaping, drainage, retaining walls, site restoration, and pool equipment. A lower quote may simply leave more items out.

Look closely at the materials and equipment being specified. Pool finishes, pumps, heaters, automation systems, lighting, decking, and landscaping materials can vary greatly in quality and price.

Ask which amounts are fixed and which are allowances. An allowance is only an estimate, so the final cost may increase once actual products or site conditions are confirmed.

You should also ask what could lead to extra charges. Rock excavation, poor soil, restricted access, drainage problems, buried utilities, or design changes can all affect the final budget.

Find out how change orders are handled. Any additional work should be explained clearly, priced in writing, and approved before it moves ahead.

Compare the level of service as well as the construction price. Does the company provide design, permits, 3D fly-through plans, subcontractor coordination, inspections, landscaping, and full project management, or will you be responsible for organizing some of those pieces yourself?

At Hampton Pools & Landscape, we manage the project from the initial property evaluation through design, construction, subcontractor coordination, landscaping, and final completion. Our 3D fly-through designs also help homeowners understand what is included before construction begins.

The best quote is not always the lowest number. It is the one that gives you the clearest understanding of the finished project, the materials being used, the responsibilities of the builder, and the realistic total investment.

 A pool construction contract should clearly explain what is being built, what is included in the price, who is responsible for each part of the work, and how changes or unexpected conditions will be handled.

At Hampton Pools & Landscape, we begin with a separate design contract. This allows us to evaluate the property, understand the homeowner’s goals, develop the design, create the 3D fly-through, and establish a more accurate project scope and budget.

Once the design has been approved, we move into the construction contract. This contract is based on the agreed design and outlines how the project will be built and managed.

The construction contract should include a detailed description of the pool, landscaping, structures, equipment, materials, finishes, lighting, decking, retaining walls, outdoor living features, and any other work included in the project. The approved drawings and design documents should also be identified as part of the agreement.

It should clearly list anything that is not included. This helps prevent confusion about items such as fencing, permits, utility work, irrigation, site restoration, engineering, rock excavation, soil conditions, or other possible expenses.

The payment schedule should explain the deposit, progress payments, allowances, taxes, and final payment. Payments should be connected to clear stages of the project wherever possible.

The contract should also include an estimated construction schedule while recognizing that weather, inspections, material availability, design changes, and unexpected site conditions may affect timing.

There should be a written change-order process. Any change to the design, materials, price, or schedule should be explained, priced, and approved before the additional work proceeds.

The contract should state who is responsible for permits, inspections, engineering, subcontractors, cleanup, workplace safety, and final completion.

At Hampton Pools & Landscape, we project manage the entire process, including construction, subcontractor coordination, inspections, landscaping, finishing work, and final completion. This gives the homeowner one main point of contact throughout the project.

Finally, the contract should explain how completion is confirmed, how outstanding items are addressed, and what happens if the project needs to be delayed, paused, or changed.

A strong construction contract should not feel vague or confusing. It should give both the homeowner and the builder a clear understanding of the scope, budget, responsibilities, process, and finished result before construction begins.

 A pool builder should clearly explain which parts of the project are covered by the builder, which are covered by manufacturers, how long each warranty lasts, and what the homeowner must do to maintain that coverage.

Start by asking about the builder’s workmanship warranty. This should cover problems caused by the way the pool or surrounding features were installed. The written warranty should identify what work is covered, how long the coverage lasts, and how concerns will be assessed and corrected.

The pool itself may have a separate structural or shell warranty. For a vinyl pool, this is generally provided by the pool manufacturer. Concrete pools may have separate coverage for the structure, waterproofing, interior finish, tile, or other components. These warranties should not be treated as though they are all the same.

Pool equipment also carries individual manufacturer warranties. Pumps, heaters, filters, automation systems, sanitizing equipment, lights, and other components may each have different coverage periods and conditions. Professional installation and purchasing through an authorized pool professional can affect whether full manufacturer coverage applies. 

The builder should provide copies of the applicable warranty documents and explain whether equipment must be registered after installation. Homeowners should also know who to contact when an equipment issue occurs and whether the builder will help coordinate the warranty claim.

If the project includes concrete decking, retaining walls, landscaping, irrigation, outdoor kitchens, fire features, or other structures, ask whether those items have separate workmanship or manufacturer warranties.

It is equally important to understand what is not covered. Damage caused by improper maintenance, incorrect water chemistry, freezing, ground movement, misuse, unauthorized repairs, or normal wear may be excluded. These conditions should be explained before the project is completed, not discovered after a problem occurs.

At Hampton Pools & Landscape, we believe warranty information should be clear and provided in writing. Homeowners should understand the difference between our responsibility as the builder and the coverage supplied by individual manufacturers and subcontractors.

Before signing the construction contract, ask:

How long does each warranty last?

When does the coverage begin?

Who handles a warranty claim?

Are labour and replacement parts both covered?

Is the warranty transferable if the home is sold?

What maintenance records must be kept?

What conditions could void the coverage?

A warranty is only valuable when the homeowner understands it and knows who will respond when help is needed. The best pool builders do not simply hand over a collection of documents. They explain the coverage, provide the required information, and remain available after the project is complete.

 Experience matters because every property presents different challenges, including access, drainage, soil conditions, slopes, utilities, permits, and construction coordination.

An experienced pool builder is better prepared to identify potential problems early, manage unexpected conditions, and ensure the pool, landscaping, retaining walls, patios, and outdoor features work together properly.

Hampton Pools & Landscape has been in business since 2001, designing and building custom pools and complete outdoor environments throughout Kelowna and the Okanagan.

Our experience informs every stage of the project, from property evaluation and 3D fly-through design to subcontractor coordination, construction, landscaping, and final completion.

Experience does not mean a project will never face challenges. It means your builder has the knowledge to anticipate them, communicate clearly, and find practical solutions.

 In traditional construction, the design and construction are often handled by separate companies. The homeowner may need to coordinate the designer, pool builder, landscaper, engineer, and other trades.

With design-build, one company is responsible for both the design and construction. This creates better communication, clearer accountability, and a more coordinated result.

At Hampton Pools & Landscape, we evaluate the property, create the design and 3D fly-through, establish the project scope, and then manage construction, subcontractors, landscaping, inspections, and final completion.

Because the same team is involved from the beginning, design decisions can be made with construction, budget, drainage, access, and site conditions already in mind.

The result is a simpler process for the homeowner and an outdoor environment designed and built as one complete project.

 A trustworthy pool builder should be open about their experience, process, pricing, insurance, warranties, and completed work.

Ask to see real project photos and speak with former clients. Referrals and recommendations from homeowners who have already worked with the company can provide valuable insight into communication, workmanship, budgeting, problem-solving, and follow-up service.

Read detailed reviews, but do not rely on star ratings alone. Look for consistent comments about how the builder handled challenges and whether the finished project matched what was promised.

The contractor should also provide a clear written scope, explain what is included and excluded, and discuss possible additional costs before construction begins.

At Hampton Pools & Landscape, we believe trust is built through clear communication, realistic expectations, detailed design, and accountability from the initial property evaluation through final completion.

A trustworthy builder will welcome your questions and give you the information you need to make a confident decision.

 A pool project involves many decisions, trades, materials, inspections, and construction stages. Clear communication helps everyone understand what is happening, what decisions are needed, and how the schedule or budget may be affected.

Homeowners should know who their main contact is, when they will receive updates, and how questions, changes, and unexpected site conditions will be handled.

At Hampton Pools & Landscape, we manage the project and coordinate the subcontractors from the initial evaluation through final completion. We communicate openly about progress, budget considerations, scheduling, and change orders so homeowners are not left wondering what comes next.

Good communication does not mean a project will never face challenges. It means those challenges are explained clearly, decisions are made together, and there are fewer surprises along the way.

 A custom pool and outdoor living project typically takes anywhere from about three months to a couple of years, depending on the scope, site conditions, design complexity, permits, and number of construction phases.

A straightforward pool on a flat, accessible property will generally be completed more quickly than a project involving retaining walls, extensive landscaping, outdoor structures, kitchens, fire features, or difficult excavation.

At Hampton Pools & Landscape, the process begins with a property evaluation, design contract, and detailed 3D fly-through. Once the design is approved, we move into the construction contract and coordinate the permits, materials, subcontractors, inspections, and scheduling.

Larger projects may be completed in phases to accommodate the homeowner’s budget, priorities, or seasonal construction conditions. Careful planning at the beginning helps create a more realistic schedule and keeps the complete outdoor environment moving toward one cohesive result.

 The pool construction process begins after the design, construction contract, permits, materials, and schedule have been confirmed.

Construction usually starts with site preparation and excavation. Depending on the property, this may also include access preparation, drainage work, rock removal, retaining walls, or changes to existing landscaping.

The pool structure is then installed or constructed, followed by plumbing, electrical work, equipment, heating, lighting, inspections, decking, and finishing materials. If the project includes landscaping, an outdoor kitchen, fire features, irrigation, or other outdoor living elements, those are coordinated as part of the overall construction plan.

At Hampton Pools & Landscape, we project manage the entire process and coordinate the subcontractors, trades, materials, inspections, and scheduling. Homeowners have one main point of contact and receive updates as the project moves through each stage.

Before construction begins, every client receives a detailed client handbook. It explains what to expect during construction and outlines the homeowner’s responsibilities, including site access, required signage, garbage removal, recycling, parking, pets, utilities, safety, and other practical details.

A backyard construction project can temporarily be noisy, dusty, and disruptive. The handbook helps everyone understand how the site will operate and what needs to be prepared before work begins.

Unexpected conditions, weather, inspections, or material delays can affect the schedule, but clear communication and careful project management help keep the work organized and moving forward.

Once construction is complete, the project is reviewed with the homeowner, outstanding items are addressed, and instructions are provided for using and caring for the pool and its equipment.

 Yes. Swimming pools generally require a building permit before construction begins. Kelowna, West Kelowna, and Vernon all require permits for pool construction, but the exact application process and bylaws vary by municipality.

The municipality will review where the pool is located in relation to property lines, the house, easements, rights-of-way, utilities, drainage, and other structures. A scaled site plan is usually required, along with construction details and, where necessary, engineering or geotechnical information for retaining walls, slopes, or challenging soil conditions. (

Your pool must also comply with local zoning bylaws, including setbacks and property-use restrictions. Additional approvals may be required for waterfront properties, environmentally sensitive areas, steep slopes, or projects that do not meet the existing zoning requirements. 

Fencing and gates are an important part of the approval process. The exact rules depend on the municipality. In Kelowna, for example, a pool enclosure must generally be at least 1.07 metres high, designed to discourage climbing, and have openings small enough to prevent a 10-centimetre object from passing through. Pool access must have a self-closing gate or door that returns to a locked position when not in use. The pool cannot be filled until the required barrier is in place. 

Electrical work for pumps, lights, automation, and other equipment requires the appropriate electrical permit. Gas installations for heaters, outdoor kitchens, or fire features may require separate gas permits. 

At Hampton Pools & Landscape, we review the requirements for your specific property and municipality as part of the planning process. We coordinate the necessary permits, engineering, subcontractors, inspections, fencing details, and construction requirements from the initial property evaluation through final completion.

Permit and bylaw requirements should always be confirmed before excavation begins. Good planning prevents delays and ensures the pool and surrounding outdoor environment are designed safely and legally from the start.

 Even with careful planning, some site conditions cannot be fully confirmed until excavation begins. Unexpected rock, unstable soil, groundwater, buried utilities, drainage problems, or old structures may be discovered below the surface.

When this happens, work may pause while the issue is properly assessed. At Hampton Pools & Landscape, we explain what has been found, review the available solutions, and discuss any effect on the design, budget, or schedule before additional work proceeds.

If engineering, specialized equipment, drainage work, or a design adjustment is required, we coordinate the appropriate professionals and subcontractors. Any additional work is documented through a clear change-order process.

Unexpected conditions can affect a project, but experienced planning, open communication, and complete project management help ensure they are handled safely and responsibly.

 Some disruption to the existing yard is unavoidable when building a pool. Excavators, trucks, materials, and construction crews need access to the site, which can affect lawns, gardens, irrigation systems, pathways, fencing, or other nearby features.

Before construction begins, Hampton Pools & Landscape evaluates the property and plans the safest and most practical access route. We identify which areas need to be protected, temporarily removed, relocated, or restored once construction is complete.

Homeowners should understand exactly what site restoration is included in the construction contract. This may involve replacing soil, repairing irrigation, rebuilding pathways, restoring landscaping, or completing the yard as part of the overall outdoor design.

Our client handbook also helps homeowners prepare for the construction period by explaining site access, parking, pets, outdoor belongings, safety, garbage, and other practical responsibilities.

While construction can temporarily make the yard look worse before it looks better, careful planning and complete project management help minimize unnecessary damage and ensure the finished property feels intentional and complete.

 In most cases, yes. Pool construction generally takes place outdoors, so homeowners can continue living in the house while the project is underway.

There will be temporary disruption, including noise, dust, equipment, construction traffic, and limited access to parts of the yard. At certain stages, there may also be brief interruptions to utilities or restrictions around driveways, gates, patios, or outdoor entrances.

At Hampton Pools & Landscape, we plan site access carefully and keep homeowners informed about upcoming work, deliveries, inspections, and any temporary disruptions.

Our client handbook also explains how to prepare for construction, including parking, pets, children, site access, signage, garbage, recycling, and outdoor belongings.

The home normally remains usable throughout the project, but homeowners should expect the backyard to function as an active construction site until the work is complete.

 There is no single best month to build a pool. The right timing depends on the project’s size, site conditions, permits, weather, and whether the work will be completed in one stage or several phases.

If you hope to enjoy your pool the following summer, it is often best to begin planning in the fall or winter. The property evaluation, design contract, 3D fly-through, budgeting, engineering, permit applications, and construction scheduling all take time.

Spring and fall often provide favourable construction conditions, while summer is usually the busiest season. Construction can also continue during the winter, depending on the project and site conditions. Working through the winter may help move the project forward more quickly and avoid some of the seasonal scheduling pressure.

However, winter construction can involve additional costs. Work areas may need to be enclosed and heated, snow and ice may require removal, and concrete may need special protection and controlled temperatures to cure properly. These requirements should be considered when establishing the project budget and schedule.

At Hampton Pools & Landscape, we recommend starting the conversation as early as possible. Larger outdoor environments involving retaining walls, landscaping, kitchens, structures, or multiple phases may require considerably more planning and construction time.

If your goal is to swim next summer, do not wait until spring to begin. Early planning creates more time for thoughtful design decisions and allows the construction schedule to be developed around the needs of the complete project.

 Pool projects are scheduled according to the approved design, permit requirements, site conditions, material availability, subcontractor schedules, and the overall scope of work.

At Hampton Pools & Landscape, the schedule is developed after the design and construction plans are confirmed. We coordinate excavation, plumbing, electrical work, concrete, inspections, landscaping, structures, and other specialized trades in the order they need to happen.

Some projects are completed in one continuous construction period. Larger outdoor environments may be divided into phases. For example, the pool and essential landscaping may be completed first, followed later by an outdoor kitchen, fire feature, cabana, additional planting, or other planned additions.

Phasing can help homeowners manage their budget, work around seasonal conditions, or begin enjoying part of the backyard while future elements are completed. However, the full property should be designed at the beginning so utilities, drainage, elevations, access, and future structures are properly planned.

Weather, inspections, material delays, site conditions, and approved changes can affect the schedule. We project manage the complete process and keep homeowners informed about upcoming work, decisions, and any adjustments along the way.

A well-planned schedule provides a clear path forward while allowing enough flexibility to manage the realities of a custom construction project.

 The inspections required for a pool project depend on the municipality, property, design, and features being built. Not every project requires every type of inspection, but several professionals and authorities may be involved.

Municipal or regional building officials may inspect the work at different stages to confirm that it follows the approved plans, zoning requirements, setbacks, building permits, safety bylaws, and pool enclosure requirements. A final inspection may include the fencing, self-closing gates, site conditions, and completed construction. 

A geotechnical engineer may be required to assess soil, rock, groundwater, drainage, slopes, excavation stability, or retaining-wall conditions. They may visit during excavation and provide field-review documents confirming that the site work follows their recommendations. Kelowna and West Kelowna may require geotechnical information for certain pool applications. 

A structural engineer may inspect reinforcing steel, concrete pool structures, retaining walls, foundations, decks, cabanas, or other engineered features before the work is covered or concrete is placed.

Electrical work for pumps, lighting, automation, heaters, bonding, and other pool equipment requires an electrical permit and completion documentation or inspection through the appropriate electrical authority. Pool bonding is particularly important because it helps protect people from electrical hazards around the water. 

If the project includes a gas pool heater, outdoor kitchen, fire feature, or gas piping, the licensed gas contractor must obtain the required permit and request the appropriate assessment or inspection before the system is placed into service. 

Additional inspections may be required for plumbing, drainage, backflow prevention, retaining walls, accessory structures, or other features included in the project.

At Hampton Pools & Landscape, we coordinate the required engineers, subcontractors, permit authorities, inspections, field reviews, and supporting documents throughout construction. This helps ensure each stage is reviewed before the next part of the work proceeds and that the completed pool and outdoor environment meet the applicable requirements.

 Once construction is complete, Hampton Pools & Landscape conducts a final walkthrough with the homeowner to review the pool, equipment, landscaping, and outdoor features.

We explain how to operate the pump, heater, filtration, lighting, automation, and sanitizing systems. Homeowners also receive guidance on water care, routine maintenance, seasonal operation, and winterizing.

Any outstanding items are documented and scheduled for completion. Some landscaping, concrete, or natural materials may also require time to settle or cure after the main construction work is finished.

The homeowner receives the relevant manuals, equipment information, and important project documents. We also explain who to contact if questions arise after the pool is in use.

The final stage is not simply handing over the keys. It is making sure the homeowner understands the new outdoor environment and feels confident using and caring for it.

After months of planning and construction, the project becomes what it was designed to be: a place to swim, gather, relax, and enjoy for years to come.

 Both vinyl and concrete pools can be excellent choices. The right option depends on your property, budget, design goals, timeline, and how you plan to use the pool.

vinyl pools are manufactured in a factory and delivered to the property as a finished shell. They can usually be installed more quickly, have a smooth surface, and generally require less ongoing maintenance. However, homeowners must choose from available shapes and sizes, and access to the backyard must allow the shell to be delivered and placed.

Concrete pools are built on site and offer much greater design flexibility. They can be customized in almost any shape, size, or depth and can include features such as integrated spas, tanning ledges, infinity edges, custom steps, and water features. Concrete pools generally take longer to build and may require more maintenance over their lifetime.

At Hampton Pools & Landscape, we consider the entire property before recommending either option. Site access, slopes, soil conditions, available space, landscaping, outdoor features, budget, and the desired finished appearance all influence the decision.

Vinyl may be the better choice for someone who wants a faster installation and simpler maintenance. Concrete may be the better choice when customization and architectural flexibility are the priority.

The best pool is not determined by the material alone. It is the pool that fits your property, your lifestyle, and your complete outdoor design.

 Vinyl pools are generally the easiest to maintain because their smooth, non-porous surface is less likely to collect algae and usually requires less brushing and chemical adjustment.

Vinyl-lined pools are also relatively easy to care for, but the liner can be punctured, stained, faded, or eventually require replacement. Care must be taken when cleaning so the surface is not damaged.

Concrete pools offer the greatest design flexibility, but their porous surface usually requires more brushing, chemical management, and long-term maintenance. Tile can be beautiful and durable, but grout lines and mineral buildup may require additional cleaning.

Saltwater and traditional chlorine describe how the water is sanitized, not the type of pool. A saltwater system uses salt to generate chlorine automatically, which can make daily water care feel simpler and provide softer-feeling water. However, salt cells require cleaning and eventual replacement, and salt can be hard on certain metals, stone, and equipment if the system is not properly managed.

A traditional chlorine pool requires chlorine to be added directly through tablets, liquid, or an automated feeder. It may involve more frequent attention, but the equipment is generally simpler and less expensive to repair.

For many homeowners, a vinyl pool with a properly designed saltwater or automated sanitation system offers the simplest maintenance routine. However, the best choice depends on the desired design, materials, equipment, local water conditions, and how much ongoing care the homeowner is comfortable managing.

At Hampton Pools & Landscape, we consider both the pool structure and the water-care system so the finished pool suits the homeowner’s lifestyle as well as the overall outdoor design.

 Pool safety works best when several layers of protection are used together. Adult supervision remains the most important measure, but fencing, gates, covers, alarms, and clear household rules provide essential backup.

The pool area should have a secure enclosure that meets local bylaws, with a self-closing and self-latching gate kept locked when the pool is not in use. Furniture, planters, toys, and equipment should be kept away from the fence so children cannot use them to climb over it. 

The right pool cover can add another important layer of protection:

An automatic safety cover opens and closes with a switch and is convenient for regular use.

A manually anchored safety cover is secured across the pool and is often used when the pool will remain closed for longer periods.

A mesh safety cover allows rain and melting snow to drain through while helping keep people, pets, and debris out.

A solid safety cover blocks sunlight and debris but may require a pump or drainage system to prevent water from collecting on top.

A floating solar blanket is designed to retain heat and reduce evaporation. It is not a safety cover and should never be relied on to protect children or pets.

When selecting a safety cover, ask whether it meets the current ASTM F1346 performance standard and make sure it is installed and used according to the manufacturer’s instructions. 

Pool alarms, door alarms, security cameras, and motion sensors can provide additional warnings, but they should not replace supervision, fencing, or a proper safety cover.

Children should be taught water safety and should never enter the pool area without permission. Pets should also be supervised, shown where the pool steps are, and prevented from entering the area when no one is present.

Keep a reaching pole, safety ring, first-aid kit, and telephone nearby, and make sure family members and caregivers know how to respond in an emergency. 

At Hampton Pools & Landscape, we consider fencing, gates, covers, access, visibility, lighting, and the needs of children and pets during the design process. No single safety feature is enough on its own. The safest pool is protected by several thoughtful layers that are used consistently.

 Most swimming pools need regular weekly attention during the swimming season, along with seasonal opening, winterization, and occasional equipment servicing.

Routine maintenance usually includes checking and balancing the water, removing debris, emptying baskets, cleaning the pool, checking the filter, and making sure the pump, heater, and sanitation system are operating properly.

The amount of work depends on the pool surface, surrounding landscaping, weather, usage, and equipment. Automated systems, robotic cleaners, pool covers, and saltwater chlorination can reduce the day-to-day workload, but they do not make a pool completely maintenance-free.

A well-designed pool with properly sized equipment is generally easier and less expensive to care for. Regular maintenance also helps prevent algae, staining, damaged equipment, and more costly repairs.

For homeowners who prefer not to manage the ongoing care themselves, Hampton Pools & Landscape can provide pool maintenance for a separate fee and service contract. Available services may include cleaning, water testing, chemical balancing, equipment checks, seasonal opening, and winterization, depending on the maintenance plan selected.

 One of the biggest mistakes is focusing only on the pool and not planning the entire backyard. Patios, drainage, landscaping, retaining walls, lighting, privacy, access, and future features should all be considered from the beginning.

Another common mistake is choosing a contractor based only on the lowest quote. A lower price may leave out important items such as excavation, electrical work, fencing, landscaping, permits, or site restoration.

Homeowners can also underestimate the effect of site conditions. Slopes, rock, poor soil, drainage problems, and limited equipment access can affect both the design and the budget.

Waiting too long to begin planning is another issue. Design, permits, engineering, materials, and scheduling can take months, especially for larger outdoor living projects.

It is also important to consider ongoing maintenance, heating, water use, and equipment costs before choosing the pool type and features.

At Hampton Pools & Landscape, our property evaluation, 3D fly-through design, and complete project management process help homeowners understand how the full project will look, function, and be built before construction begins.

The best way to avoid costly mistakes is to plan the complete outdoor environment early, establish a realistic budget, and work with an experienced builder who communicates clearly throughout the project.

 An outdoor kitchen can be a valuable addition if you regularly entertain, cook outside, or want the backyard to function as a complete living space.

It can be as simple as a built-in barbecue with storage and counter space, or it can include refrigeration, a sink, pizza oven, lighting, seating, and weather protection.

The best time to plan an outdoor kitchen is before pool construction begins. Gas, electrical, plumbing, drainage, ventilation, and foundation requirements can then be incorporated into the overall design instead of added later at greater cost.

Location is also important. The kitchen should be convenient to the house and entertaining areas without blocking views, creating smoke problems, or interfering with movement around the pool.  

At Hampton Pools & Landscape, we design the pool, landscaping, outdoor kitchen, lighting, and gathering spaces as one connected environment. Our 3D fly-through designs allow homeowners to see how everything will work together before construction begins.

An outdoor kitchen is worth including when it supports the way you actually plan to use the backyard. It should make outdoor living easier, not simply add another feature.

 A fire feature can be a worthwhile addition if you want to use your backyard beyond the hottest summer days. It creates warmth, light, and a natural gathering place for family and guests.

Options range from a simple fire bowl or fire table to a built-in fireplace or custom feature integrated into the pool and landscape design. The right choice depends on the available space, how many people you want to accommodate, and whether you prefer gas, propane, or wood burning.

Fire features should be planned early so gas lines, electrical connections, foundations, seating, ventilation, and required clearances can be incorporated into the overall project. Local bylaws and seasonal fire restrictions may also affect which type is appropriate.

At Hampton Pools & Landscape, we consider the fire feature’s location in relation to the pool, house, views, wind, landscaping, and entertaining areas. Our 3D fly-through designs allow homeowners to see how it will fit into the complete outdoor environment before construction begins.

A fire feature is worth adding when it extends the use of the backyard and creates a space people will genuinely gather around.

 They can be, provided they suit the way you plan to use the pool and are included in the design from the beginning.

Fountains, waterfalls, deck jets, and spillways can add movement, sound, and visual interest. They may also help soften nearby noise and create a more relaxing atmosphere. However, they require additional plumbing, pumps, energy, cleaning, and maintenance.

A pool slide can be a great feature for families, but it requires sufficient water depth, a safe landing area, secure access, and careful placement. Safety requirements and local regulations must be considered during the design process.

A lazy river creates a completely different pool experience and can become the centrepiece of a large backyard. It also requires considerably more space, excavation, engineering, circulation equipment, energy, and budget than a conventional pool.

At Hampton Pools & Landscape, we evaluate the property, intended use, maintenance requirements, and complete project budget before recommending these features. Our 3D fly-through designs allow homeowners to see how fountains, waterfalls, slides, or a lazy river will fit into the backyard before construction begins.

These additions are worth considering when they will be used and enjoyed regularly. The goal is not to add every possible feature, but to choose the ones that make the outdoor environment more enjoyable for your family.

 Privacy can be created through a combination of fencing, landscaping, structures, screens, and thoughtful placement of the pool and outdoor living areas.

Fencing provides immediate privacy and can be designed using wood, metal, composite materials, decorative panels, or a combination of materials. Pool fencing must also meet local safety and bylaw requirements.

Trees, shrubs, ornamental grasses, and natural hedges can soften the space and create a more relaxed setting. However, plant choices should consider their mature size, roots, leaf litter, water needs, and ongoing pruning.

For homeowners who want greenery without regular trimming or maintenance, high-quality faux hedges can provide year-round screening while eliminating watering, pruning, and seasonal cleanup.

Privacy screens, pergolas, cabanas, retaining walls, outdoor curtains, and strategically positioned structures can also block neighbouring views without making the backyard feel enclosed.

At Hampton Pools & Landscape, we consider sightlines from neighbouring properties, roads, nearby buildings, and inside the home during the design process. Our 3D fly-through designs allow homeowners to see how fencing, planting, screens, and structures will provide privacy before construction begins.

The best privacy solution usually combines several elements so the backyard feels protected, comfortable, and connected to the overall design.

 A timeless outdoor living space is designed around the home, the property, and the people who will use it. It should feel like a natural extension of the house rather than a collection of features added over time.

Good design considers proportions, materials, views, traffic flow, landscaping, lighting, comfort, and how the space will be used throughout the seasons. Trends may influence certain details, but the overall design should remain functional and beautiful for many years.

At Hampton Pools & Landscape, custom design is one of our greatest strengths. Our award-winning designs are created specifically for each property and homeowner, reflecting their lifestyle, priorities, architecture, and personal taste.

The pool, landscaping, structures, outdoor kitchen, fire features, patios, and gathering areas are planned as one complete environment. Our 3D fly-through designs also allow homeowners to experience the space before construction begins and refine the details with confidence.

A truly timeless backyard does not simply look impressive. It feels personal, works beautifully, and continues to reflect the homeowner long after the project is complete.